Refund Policy
At Krazy Koi Meds, all products are made, handled, and shipped with care. Due to the nature of our products, we maintain a strict policy:
All Sales Are Final
We do not offer refunds, returns, or exchanges once an order has been placed.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, lost, or incorrect, we will make it right.
To qualify:
- You must contact us within 48 hours of delivery
- You must provide clear photos of the product and packaging
- Include your order number
Approved claims will be resolved by:
- Replacement of the product, or
- Store credit (at our discretion)
Shipping Issues
We are not responsible for delays caused by carriers. However:
- If a package is confirmed lost in transit, we will replace it
- Incorrect shipping addresses entered at checkout are the customer’s responsibility
Product Use Disclaimer
All products are intended for proper use as directed. We are not responsible for:
- Misuse or improper application
- Results due to water quality, environment, or existing fish health conditions
Chargebacks & Disputes
By placing an order, you agree to this policy.
Unjustified chargebacks will be disputed with:
- Proof of delivery
- Order confirmation
- This policy agreement
Accounts that abuse chargebacks may be restricted from future purchases.
